Almost a quarter of motorists hold off on car repairs

Thursday, November 3, 2016


Around four in ten motorists in the UK are putting off having their car repaired when discovering a fault, according to a recent study.


The Motor Ombudsman, the motor industry’s self-regulation organisation formerly known as Motor Codes, surveyed 1,000 UK drivers, revealing that 35% of those who avoid seeing a mechanic don’t seek professional advice because they “can’t explain what is wrong with the vehicle”, while 32% can feel “intimidated by the garage.”


Strikingly, 38% of motorists surveyed said they avoid having their car serviced, with over a third (36%) fearing that they will be overcharged.


Jodie Kidd, a spokesperson for the launch of The Motor Ombudsman, said: “I definitely understand that not knowing too much about cars can put people off taking their car to the garage – no one wants to draw attention to their ignorance!


“Another big worry is the cost associated with the work that needs to be done, meaning we’re skipping services. Having a reliable guide to help find a reputable garage with credible professionals fills us with confidence and slows us to address any potential issues.”


Bill Fennell, managing director of The Motor Ombudsman, mentioned that customers should be reassured by the presence of the ombudsman.


He said: “Our ultimate aim is to give consumers peace of mind, ease relations between garages and motorists and find the fairest solution for both parties should a dispute arise.


“All our accredited garages comply with our comprehensive Trading Standards-approved Code of Practice and our service is completely free for the public.”

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