Online licence checker goes live

Wednesday, January 13, 2016

 

The online driving licence checker has moved from beta to live. 

The Share Driving Licence service from the Driver and Vehicle Licensing Agency (DVLA) has been on beta testing for nine months and although the user experience won’t change, it signified that the checker had passed the 18 service standards for government digital services. 

Writing on the DVLA blog, Ryan Davies of DVLA Digital Services said getting to this stage represented several months’ worth of user research, iteratively developing the service from prototype screens to the full live service. 

“During the nine months of beta we carried out 29 rounds of usability testing, observing users in real life scenarios navigating their way through the service. We also analysed over 69,000 comments from user’s feedback,” he wrote.

Davies added: “Since the launch of the public beta in May over 7.9m records have been viewed with 3.3m sharing codes created and over 1.2m licence checks completed.”

The agency is planning further usability testing and will be talking to and visiting the companies who took part in the private beta to gather further insight and improve the service. 

 

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