Car dealers expect paperwork increase

Wednesday, June 10, 2015

Nearly half of car dealers expect the amount of paperwork handled by car dealerships to increase over the next three years.
With 44% expecting an increase, 12% anticipated a dramatic rise in the paperwork.  Already, 57% of car dealers say that over half of their work is paper-based, and one-in-five (20%) say that 75% or more is according to research from information management firm EDM Group.
In terms of why the amount of paper the industry deals with is set to rise, nearly nine-tenths (89%) of car dealers say it is because of increased regulation, while 79% believe it is because of changes to company rules and corporate governance.
Matt Collinge, associate director – automotive at EDM Group, said: “The impact of more paperwork not only increases the chances of car dealers being exposed to fraud, it can also have a huge impact on customer service levels.  Some 59% of respondents to our survey say they expect service levels to fall because of this – some 15% believe that the increased focus on paper will have a ‘very negative’ impact on service levels.”


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